Let us accept the fact that your inhouse Basis or internal IT team may not know how to perform or may not have bandwidth, for complex upgrade,functional implementation & migration to SAP Solution Manager 7.2. Your team may also sometime need hand holding when it comes to SAP Solution Manager 7.2 topics expert training.
Upgrade, Migration or fresh implementation of SAP Solution Manager 7.2
Any topics around SAP Solution Manager 7.2 & ALM area.
Migration, Implementation & Project Support to AMS Partners/ Vendors for their SAP customer base.
ALM Advisor to build your ALM Practice in house.